Return and Refund Policy

At Techgig.com.au, we strive to ensure your satisfaction with every product you purchase. Our Return and Refund Policy is designed to provide clarity on the processes and conditions associated with returning or seeking a refund for products purchased on our platform.

1. Eligibility for Return:

a. Defective or Damaged Products:

If you receive a defective or damaged product, please contact our customer support team within 24 hours of receiving the item. We will guide you through the return process to ensure a swift resolution.

b. Incorrect Product Received:

In the rare event that you receive the wrong product, please notify us immediately. We will arrange for the correct item to be sent to you, and you may be required to return the incorrect product.

2. Return Process:

a. Initiating a Return:

To initiate a return, contact our customer support team at support@techgig.com.au. Provide your order number and details about the reason for the return.

b. Return Authorization:

Upon approval, our team will provide you with a Return Authorization (RA) number and instructions on how to return the product. Please ensure that the product is securely packaged for return.

c. Return Shipping:

Customers are responsible for the cost of return shipping, unless the return is due to a defect or an error on our part. We recommend using a trackable shipping method to ensure the safe return of the product.

3. Refund Process:

a. Refund Eligibility:

Refunds are processed once the returned product is received and inspected. To be eligible for a refund, the product must be in its original condition, unused, and in the original packaging.

b. Refund Timeframe:

Refunds are typically processed within [2 days] of receiving the returned item. Please note that the time it takes for the refund to reflect in your account may vary based on your payment method and financial institution.

4. Non-Returnable Items:

Certain items are not eligible for return or refund, including:

• Products that have been used, damaged, or altered by the customer.
• Products without original packaging or missing accessories.
• Software, downloadable content, and gift cards.

5. Exchanges:

We currently do not offer direct product exchanges. If you need a different product, please return the original item and place a new order.

6. Cancellation Policy:

Orders can be canceled within [4 hours] of placement. Once an order is processed for shipping, it cannot be canceled.

7. Contact Us:

If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer support team at support@techgig.com.au.

8. Policy Changes:

Techgig.com.au reserves the right to modify or update this Return and Refund Policy at any time. Changes will be effective immediately upon posting on our website.

By making a purchase on our platform, you acknowledge and agree to abide by the terms and conditions outlined in this Return and Refund Policy. We appreciate your trust in Techgig.com.au, and we are committed to providing a transparent and satisfactory shopping experience.